Privacy Policy

1. Purpose

1.1.

For the purposes of this Privacy Notice, the data controllers are:

a. Kaizen Gaming International Limited (“Kaizen”), a Maltese registered company (C39710), whose registered address is: Unit 41/42, Level 4, Pendergardens Business Centre, Triq Sant’ Andrija, San Giljan, STJ 9023, Malta with company registration number C43209,

b. MONOVERSE PLATFORMS SMPC (“Monoverse”) a Greek registered company with registered office at 62 Vasilissis Sofias Av. 11528 Athens, Greece, Company ID 172818101000 and Tax ID 802241782, and

c. Casino Austria International Belgium NV (“CAIB”), a limited liability company organized and existing under the laws of Belgium, with registered office at 1000 Brussels, Grétrystraat 16-20, registered with the Crossroads Bank for Enterprises (RLE Brussels) under the number 0502.785.246.

The data controllers are committed to protecting and respecting your privacy (Kaizen, Monoverse, and CAIB together "We", "Us", "Our").

This Privacy Notice ("Notice") describes how We collect, share and use any information that, alone or in combination with other information, relates to you ("Personal Data") when you ("you" and "your") use the website www.betanosports.be (“Website”). The services on this website are offered by CAIB using the software applications Kaizen and Monoverse made available for use on or through computers and mobile devices. We take compliance with privacy obligations seriously. This is why we have developed this Notice, which describes the standards that we apply to protect Personal Data. For the purpose of this Notice, Kaizen, Monoverse, and CAIB act as joint data controllers. The current Notice sets out how we ensure that processing of Personal Data complies with applicable data protection laws, and how we have apportioned our respective responsibilities in that regard.

2. How we protect your privacy

The processing of your personal data will be governed by the following principles, as per the applicable law:

Principle of Lawfulness, Fairness and Transparency: We will process Personal Data fairly. This means that we are transparent about how we process Personal Data and that we will process it in accordance with applicable law. We will process Personal Data only on lawful grounds.

Principle of Purpose Limitation: We will process Personal Data for specified and legitimate purposes, and will not process it in a manner that is incompatible with those purposes, unless permitted by applicable data protection laws.

Principle of Data Minimization: Personal data are adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed;

Principle of Data Accuracy: We take appropriate measures to ensure that the Personal Data that we hold about you is accurate, complete and, where necessary, kept up to date. However, it is also your responsibility to ensure that your Personal Data is kept as accurate, complete and current as possible by informing us promptly of any changes or errors. You should notify us of any changes to the Personal Data that we hold about you (e.g. a change of address).

Principle of Storage Limitation: We keep your Personal Data in a form that allows us to identify you for as long as necessary to achieve the purposes for which we are processing your data and do not store your data for longer, unless we must comply with applicable laws.

Principle of Data Security: We use appropriate technical and organisational measures to protect the Personal Data that we collect and process about you. The measures we use are designed to provide a level of security appropriate to the risk of processing.

3. Types and usage of information We collect

3.1 The types of Personal Data that Kaizen and Monoverse may collect about you, and the reasons why Kaizen and Monoverse process it, include:

	Purposes of processing your data	Personal data involved	Possible consequences of failure to provide the personal data	Legal basis for processing your data
1	Your Registration and membership management	Personal Identifiers, Contact Details, Tax Identifiers, Social Security Identifiers, Financial Information, Connection Information, Location Information	Failed registration	Contract Performance
2	Identity and Contact Details Verification	Personal Identifiers, Gambling Activity, Financial Information, Social Security Information, Connection Information, Localisation Information	Account suspension/ closure, Unavailability to login, Withdrawal request unavailable	Regulatory/ Legal Obligation
3	Transactions Management	Personal identifiers, Financial Information	Account suspension/ closure, Withdrawal request freezing and/ or cancellation	Regulatory/ Legal Obligation
4	Monitoring & Assessing gambling Behaviour for Crime Prevention	Personal Identifiers, Contact Details, Gambling Activity, Tax Identifiers, Social Security Identifiers, Financial Information	Account suspension/ closure, Unavailability to login, Withdrawal request unavailable	Regulatory/ Legal Obligation
5	Monitoring & Assessing gambling Behaviour and Communication for Responsible gaming	Personal Identifiers, Gambling Activity, Financial Information, Social Security Information, Connection Information	Account suspension/ closure, Unavailability to login	Regulatory/ Legal Obligation
6	Monitoring & Assessing gambling Behaviour for Business Development and Personalized User Interface	Personal Identifiers, Gambling Activity, Financial Information, Social Security Information, Connection Information, Localisation Information	N/A	Legitimate Interest (Internal Reporting & Business Development)
7	Monitoring & Assessing gambling Behaviour for Personalised Offers, Bonuses	Personal Identifiers, Gambling Activity, Financial Information, Social Security Information, Connection Information, Localisation Information	Unavailability of receiving offers and bonuses. Not customised gambling experience.	Consent
8	Informative Communications, Newsletters and Campaigns	Personal Identifiers, Contact Details	Unavailability of receiving newsletters and general marketing campaigns.	Consent
9	Enquiries, Complaints & Troubleshooting	Personal Identifiers, Contact Details, Gambling Activity, Connection Information, Localisation Information, Financial Information	N/A	Legitimate Interest (Optimal experience for our customers and troubleshooting of issues)/ Legal Obligation
10	Reporting to Regulatory/ Law enforcement Authorities	Personal Identifiers, Gambling Activity, Financial Information, Social Security Information, Connection Information, Localisation Information, Tax Identifiers	Account suspension/ closure, Unavailability to login	Regulatory/ Legal Obligation
11	Creditworthiness and solvency checks, compare information for accuracy, and verify it with third parties	Personal Identifiers, Gambling Activity, Financial Information, Social Security Information, Connection Information, Localisation Information	Potential restrictions web site usage in cases of detection of malpractices	Legitimate Interest (Assurance of accuracy and legal nature of information provided)
12	Quality assurance and Staff training through call recording and/or educational material presentation	Personal Identifiers, Contact Details, Gambling Activity	Unavailability of Callback/ Phone Customer Service	Legitimate Interest (Optimal experience for our customers and quality assurance of our customer service)
13	Participation in prize competitions (i.e. contests, giveaways)	Personal Identifiers, Contact Details	Unavailability to submit to the prize competition	Contract Performance

	Purposes of processing your data	Personal data involved
1	Your Registration and membership management	Personal Identifiers, Contact Details, Tax Identifiers, Social Security Identifiers, Financial Information, Connection Information, Location Information
2	Identity and Contact Details Verification	Personal Identifiers, Gambling Activity, Financial Information, Social Security Information, Connection Information, Localisation Information
3	Transactions Management	Personal identifiers, Financial Information
4	Monitoring & Assessing gambling Behaviour for Crime Prevention	Personal Identifiers, Contact Details, Gambling Activity, Tax Identifiers, Social Security Identifiers, Financial Information
5	Monitoring & Assessing gambling Behaviour and Communication for Responsible gaming	Personal Identifiers, Gambling Activity, Financial Information, Social Security Information, Connection Information
6	Monitoring & Assessing gambling Behaviour for Business Development and Personalized User Interface	Personal Identifiers, Gambling Activity, Financial Information, Social Security Information, Connection Information, Localisation Information
7	Monitoring & Assessing gambling Behaviour for Personalised Offers, Bonuses	Personal Identifiers, Gambling Activity, Financial Information, Social Security Information, Connection Information, Localisation Information
8	Informative Communications, Newsletters and Campaigns	Personal Identifiers, Contact Details
9	Enquiries, Complaints & Troubleshooting	Personal Identifiers, Contact Details, Gambling Activity, Connection Information, Localisation Information, Financial Information
10	Reporting to Regulatory/ Law enforcement Authorities	Personal Identifiers, Gambling Activity, Financial Information, Social Security Information, Connection Information, Localisation Information, Tax Identifiers
11	Creditworthiness and solvency checks, compare information for accuracy, and verify it with third parties	Personal Identifiers, Gambling Activity, Financial Information, Social Security Information, Connection Information, Localisation Information
12	Quality assurance and Staff training through call recording and/or educational material presentation	Personal Identifiers, Contact Details, Gambling Activity
13	Participation in prize competitions (i.e. contests, giveaways)	Personal Identifiers, Contact Details

	Possible consequences of failure to provide the personal data	Legal basis for processing your data
1	Failed registration	Contract Performance
2	Account suspension/ closure, Unavailability to login, Withdrawal request unavailable	Regulatory/ Legal Obligation
3	Account suspension/ closure, Withdrawal request freezing and/ or cancellation	Regulatory/ Legal Obligation
4	Account suspension/ closure, Unavailability to login, Withdrawal request unavailable	Regulatory/ Legal Obligation
5	Account suspension/ closure, Unavailability to login	Regulatory/ Legal Obligation
6	N/A	Legitimate Interest (Internal Reporting & Business Development)
7	Unavailability of receiving offers and bonuses. Not customised gambling experience.	Consent
8	Unavailability of receiving newsletters and general marketing campaigns.	Consent
9	N/A	Legitimate Interest (Optimal experience for our customers and troubleshooting of issues)/ Legal Obligation
10	Account suspension/ closure, Unavailability to login	Regulatory/ Legal Obligation
11	Potential restrictions web site usage in cases of detection of malpractices	Legitimate Interest (Assurance of accuracy and legal nature of information provided)
12	Unavailability of Callback/ Phone Customer Service	Legitimate Interest (Optimal experience for our customers and quality assurance of our customer service)
13	Unavailability to submit to the prize competition	Contract Performance

3.2 The types of Personal Data that CAIB may collect about you, and the reasons why CAIB process it, include:

1	Management and operation of bank accounts	Personal Identifiers, Contact Details, Gambling Activity	Unavailability to conduct transactions	Contract Performance
2	Customer relationship management	Personal Identifiers, Contact Details	Unavailability of Customer Service	Legitimate Interest (Customer relationship management)
3	Reporting to Regulatory/ Law enforcement Authorities	Personal Identifiers, Gambling Activity, Financial Information, Social Security Information, Connection Information, Localisation Information, Tax Identifiers	Account suspension/ closure, Unavailability to login	Regulatory/ Legal Obligation
4	Enquiries, Complaints & Troubleshooting	Personal Identifiers, Contact Details, Gambling Activity, Connection Information, Localisation Information, Financial Information	N/A	Legitimate Interest (Optimal experience for our customers and troubleshooting of issues)/ Legal Obligation

1	Management and operation of bank accounts	Personal Identifiers, Contact Details, Gambling Activity
2	Customer relationship management	Personal Identifiers, Contact Details
3	Reporting to Regulatory/ Law enforcement Authorities	Personal Identifiers, Gambling Activity, Financial Information, Social Security Information, Connection Information, Localisation Information, Tax Identifiers
4	Enquiries, Complaints & Troubleshooting	Personal Identifiers, Contact Details, Gambling Activity, Connection Information, Localisation Information, Financial Information

1	Unavailability to conduct transactions	Contract Performance
2	Unavailability of Customer Service	Legitimate Interest (Customer relationship management)
3	Account suspension/ closure, Unavailability to login	Regulatory/ Legal Obligation
4	N/A	Legitimate Interest (Optimal experience for our customers and troubleshooting of issues)/ Legal Obligation

4. Disclosure of personal information

We will not sell, disclose, or rent your personal information to any third party/entities in ways different from what is disclosed in this privacy notice. However, we may disclose your personal information to third parties:

4.1 In the event that we sell or buy any business, assets or shares, we may disclose your personal data to the prospective seller or buyer of such business, assets or shares.

4.2 If we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation, in order to enforce or apply our terms and conditions, or to protect our rights, property, or safety, or those of our customers or others.

4.3 In order to cooperate with law enforcement agencies to enforce laws, as well as investigate and prosecute unlawful activities such as frauds and scams. We maintain the right to disclose any information about you to law enforcement and other government officials as we, in our sole discretion, believe necessary or appropriate, in connection with any investigation of fraud, scam or other activity that is illegal, as well as to exercise, establish or defend our legal rights, or to protect your vital interests or those of any other person;

In particular, these authorities are:

Gambling Authorities in countries we operate, such as Belgium Gaming Commission ("BGC")

Sport Governing bodies (e.g. FIFA, IOC, TIU)

Anti-Money Laundering / Counter Terrorism Financing (AML/CTF) agencies

Law enforcement bodies, regulatory, government agencies at the countries we operate

Courts of competent jurisdiction or out-of-court dispute resolution authorities, if legal proceedings arise

This includes exchanging information with other companies and organisations (e.g. banks, credit institutions) within or outside the EU for the purposes of fraud protection and credit risk reduction. These entities may then use your personal information to investigate and act on any such breaches in accordance with their procedures.

4.4 Finally, we may disclose certain personal information to unaffiliated third-party service providers, agents or independent contractors who help us maintain our website and provide other administrative services to us (including, but not limited to, order processing and fulfillment, providing customer service, maintaining and analyzing data, sending customer communications on our behalf, and entry collection, winner selection and prize fulfillment for contests, and other promotions). We seek to ensure that these unaffiliated third parties will not use the personal information for any other purpose than to provide the administrative services for which they are responsible. We also enter into contracts with these third parties that compel them to meet the privacy standards required by law in handling your personal information, and use the information only for the purposes for which it was conveyed to them. Third parties provide the public with details on the process of data through their websites or any other available communication assets.

Aiming to achieve the purposes described under section 3 of the current policy, the following categories of third parties, located in the European Union, may receive your data:

Companies within Kaizen Gaming Group, specifically Kaizen Digital Services Single Partner SA Software Application Promotion and Support Services . based in Neratziotissis Str. no. 111, Marousi, 15124, for the purpose of providing the services necessary for the functioning of the platform.

Payment providers: Viva Payments Services SA' based in Greece www.vivawallet.com, 'Paysafe Payment Solutions Limited' based in England https://www.paysafe.com, “Skrill Limited” payment service provider based in the United Kingdom https://www.skrill.com, "Bank of Valletta" based in Malta https://www.bov.com.mt. The privacy notice of each of the listed providers is available on their respective websites. The privacy notice of each provider can be reached at their relevant site).

AML/CTF and anti-fraud services

Platform Providers

Services providers

4.5 When you play Casino Slots games developed by providers, e.g. Pariplay Malta Limited, Play’n GO, NetEnt, Playtech etc. their relevant privacy policies also apply. For example, NetEnt’s privacy policy can be found here.

5. International transfers of data

We will not disclose your personal information with any third parties outside of the European Union in countries where there is no adequate data protection regime. However, in the event that such a data transfer occurs, we will take all reasonable steps possible to ensure that your data is treated as securely as it is within the EU/EEA and in accordance with this Privacy Policy and the applicable legislation. When transferring personal data to our third party vendors, suppliers, service providers and other third parties located outside the EU/EEA, we rely on the EU's Standard Contractual Clauses. Additionally, we will update the current Privacy Policy in order to reflect the cross-border data transfer and the relevant safeguards for your privacy.

6. How long we keep your data

6.1 It is our policy to only retain client information for as long as is necessary for the purpose for which it was originally obtained, in alignment with the Data Minimisation and Storage Limitation principles. For all purposes below, your data will be retained for a ten (10) year period, after the termination of the customer relationship, unless a longer period of time is required under applicable laws. Additionally, we align the retention of your information with potential differentiations arising from the exercising of your data privacy rights (please refer to section 7). However, in some cases some personal information may be retained beyond that time period due to potential legal obligations, legitimate interest purposes, etc. Such reasons would be issues related to:

Money laundering

Taxation

Players Protection

Civil Law

Penal Law

Any other legal issues

Your data will be permanently deleted or anonymized only after the lapse of the minimum specified retention period which is ten (10) years in compliance with the applicable laws as of the termination of your business relationship and subject to the condition that there are no pending legal cases or an open investigation.

7. Your data privacy rights

7.1 At any point while we are maintaining or processing your data, you have the following rights and can submit a relevant request via your personal account:

Right of access – you have the right to access the personal data that we hold about you

Right of rectification – you have the right to correct data that we hold about you that is inaccurate or incomplete.

Right to erasure – you can ask for the data we hold about you to be erased from our records and we are obliged to satisfy such request in certain circumstances

Right to restriction on processing – you have the right to request to restrict the processing of your personal information and we are obliged to satisfy such request when certain conditions apply

Right to data portability – you have the right to have the data we hold about you transferred to another organisation

Right to object – you have the right to object to particular processing activities, under certain conditions

Right to withdraw consent – where the legal basis for processing your data as set out in section 3 is ‘Consent’, you have the right to withdraw your consent at any time through our dedicated consent management portal integrated in your personal account, without affecting the lawfulness of processing based on such consent before the withdrawal. Such requests to stop receiving commercial communications would be satisfied in no case later than three (3) days from receipt of the request.

Right to lodge a complaint to the competent Data Protection Authority (Contact details for data protection authorities in the European Economic Area, Switzerland and certain non-European countries (including the US and Canada) are available here)

7.2 You can exercise your rights as follows in each particular case:

In case you have access to your account
Privacy Right	How to exercise
Right of access	Account → Privacy Settings → Access
Right to receive a copy of your data	Send an email through Contact us section.
Right of rectification	Send an email through Contact us section.
Right to erasure	Account→ Privacy Settings → Account Deletion
Right to restriction on processing	Send an email through Contact us section.
Right to data portability	Account → Privacy Settings → Portability
Right to object	Send an email through Contact us section.
Right to withdraw consent	Account → Privacy Settings → Consent Management

In case you DO NOT have access to your account
Please send an email through Contact us section

7.3 We will assess your request and reply to you regarding the progress and outcome of the request (granting of request, partial granting of request, rejection of request), as soon as possible and in any case in no longer than one month of the request’s submission. In the event We refuse your request regarding the aforementioned Data Privacy Rights, we will provide you with a reason as to why. You have the right to lodge a complaint directly with the Competent Data Protection Authority and the DPO (via the means described in paragraph 13 of the current policy).

7.4 We reserve the right to reject requests that are unreasonably repetitive, require disproportionate technical efforts or have disproportionate technical consequences, risk the privacy of others, or would be extremely impractical.

8. Updating your personal information

8.1 Except for exceptional circumstances, you may review, update or delete certain personal information by, if you are a registered user of the website, logging on and using the tools provided to edit such information. However, certain data that are necessary to check eligibility, such as date of birth or age, cannot be deleted.

8.2 You can obtain a copy of your personal information through your personal account. For your protection, you will be required to provide proof of your identity to obtain such copies. You should include adequate information to identify yourself and such other relevant information that will reasonably assist us in fulfilling your request. If you would like to close your account, you can also contact Customer Services. If you would like to close your account, this could be done through your personal account. We will comply with such requests unless we have a legitimate ground to not delete the data.

9. Security

9.1 Protecting your data is of utmost importance for Us and in this regard, We constantly strive to provide all possible means of assuring your personal data’s safekeeping, the restriction of unauthorised access and / or potential alterations. Such means include information security measures consistent with current best practices to protect our customers’ privacy. These measures include technical, procedural, monitoring and tracking steps intended to safeguard data from misuse, unauthorised access or disclosure, loss, alteration or destruction.
For more details on how we protect your personal data, please visit our dedicated Security page.

10. Profiling

10.1 We collect your personal data including transactional behaviour, gambling activity and practices, cookies and geolocation information, amongst others, in order to provide you with customised and tailored to your preferences, views and services. The profiling activity allows Us to present you with a personalised view and experience on our website.

10.2 The profiling activity also allows Us to detect and report potential fraudulent behaviour and violation of our Terms and Conditions potential money laundering practices and responsible gambling behaviour, in line with our regulatory/ legal obligations of reporting such incidents to the relevant authorities.

10.3 To summarise the aforementioned, the profiling activity is deemed necessary for the following purposes:

Marketing reasons: You can receive customised offers, newsletters and general marketing campaigns, as well as customised gambling experience.

Responsible gambling reasons: If your gambling behaviour is deemed as “at risk” and you are considered to be addicted or you state that you are, your account will be closed for your own protection, according to our Terms and Conditions.

Anti-Fraud reasons: If you are found to violate our Terms and Conditions (e.g. by having two (or more) active accounts at our website) your account(s) will be closed and your betting activity will be cancelled, according to our Terms and Conditions.

AML/CTF reasons: If, according to your profiling, your activity is deemed suspicious in terms of Money Laundering then, your activity will be reported at the relevant Law enforcement bodies at the countries we operate, according to our Terms and Conditions.

11. Digital Marketing

11.1 Additionally, and in order to provide to you personalised offers, promotions and marketing material, We collect your personal data, including transactional behaviour, gambling activity and practices, cookies and geolocation information, among others. Usage of such services is at your sole discretion and the consent provided upon your registration. You can provide your consent at a later time or revoke an existing consent for such services, through our dedicated consent management portal integrated in your personal account.

12. Internet protocol (IP) address

12.1 When you visit the Website, we register your device's IP address and browser settings, device type, unique device identification numbers, browser-type, broad geographic location (e.g. country or city-level location) and other technical information. We may also collect information about how your device has interacted with our Website, including the pages accessed and links clicked.
Your IP address is a unique address that devices use in order to identify and communicate with each other on a computer network. Browser settings can include the type of browser you use, browser language, and time zone. We collect this information so that we can personalise your experience and trace your device in cases of misuse or unlawful actions in connection with visits to or use of the service. Furthermore, we may use the IP address to approximate your location (at city level), to better understand the visitors who come to our Website, where they come from, and what content on our Website is of interest to them. We use this information for our internal analytics purposes and to improve the quality and relevance of our Website to our visitors.

13. Cookies

We use Cookies to collect information about your browsing actions and patterns to improve your experience, always following applicable data protection legislation. For more details, please refer to our Cookie Policy. You have the right to manage your cookie preferences at any time by accessing your account, navigating to Privacy Settings, and updating your cookie consent.

14. Changes to our Privacy Policy

14.1 We strive to constantly review and update our privacy policy in order to address potential legislative and regulatory requirements, while providing optimal protection of your privacy. Any update will be communicated to you via the current web page.

15. Contact us

15.1 If at any time you believe that we have not adhered to the provisions set out within this Privacy Policy or for any other Data Privacy related matter, please contact us through email at [email protected]. If you have any questions concerning the processing of your personal data by CAIB, please contact us at [email protected] or by Monoverse at [email protected] .

16. Governing law

This Privacy Notice is made pursuant to the applicable General Data Protection Regulation (GDPR) as well as Belgian Law, especially within the framework of Act of 30 July 2018 on the Protection of Natural Persons with Regard to the Processing of Personal Data ('the Act'). Where any provision of this Privacy Notice is deemed inconsistent with a law, regulation or convention, such provision shall be subject to the overriding law, regulation or convention.

17. Glossary

“Personal Data”: This means any information relating to an identified or identifiable natural person. An identifiable natural person can be identified, directly or indirectly, by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.

“Processing”: This means any operation or set of operations that is performed on personal data or sets of personal data, whether by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination; or by otherwise making available alignment or combination, restriction, erasure, or destruction.

“Controller”: This means the natural or legal person, public authority, agency, or other body that, alone or jointly with others, determines the purposes and means of the processing of personal data.

“Processor”: This means a natural or legal person, public authority, agency, or other body that processes personal data on behalf of the controller.

“Data Subject”: This means an individual who is the subject of the relevant personal data.

“Sensitive Personal Data”: These are personal data, revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, data concerning health or sex life and sexual orientation, genetic data, or biometric data.

“Data Breach”: This means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data transmitted, stored, or otherwise processed.

18. FAQs

18.1 How can I obtain my personal data?

You can have a copy of the data you have given us, to identify your account, by selecting "Personal Data", "Portability" and then "Submit Request" from the MyAccount environment. Also, from the MyAccount environment, you can be informed about the history of Betting, Financial Transactions and Cash Flows that we hold for you by choosing the "History" option.
If you cannot access your account, please send a request from your registered e-mail address, mentioning your username, with the content "access to data'' by e-mail to [email protected]

18.2 How can I delete my data?

If you want to delete your data, you can visit “Account Deletion” in MyAccount environment and select “Submit Request”.
If you cannot access your account and you want to delete your data, please send a request from your registered e-mail address, mentioning your username, with the content "delete data”' by e-mail to [email protected]

18.3 How can I withdraw a consent I gave in the past?

If you want to draw out your consent, in the MyAccount environment select the Personal Data Option. In the “Consent Management” area you can untick selected boxes as per your choices.

18.4 What should I do in order to manage communications received from you?

If you want to receive communications from us, in the MyAccount environment select the Personal Data Option. In the “You can contact me on the following channels” area you may tick the channels through which you wish to contact you as well as untick those you do not prefer to use for our communications.
If you want to stop receiving communications from us in MyAccount environment select the Personal Data Option. In the “You can contact me on the following channels” area untick all selected options.

18.5 When my data cannot be deleted?

We cannot proceed with the execution of your request if you have not completed the Account Verification process and we have not yet confirmed your identity, or in case there is a legal impediment, or the resolution of a competent authority that does not allow the deletion.